French Speaking Customer Success Specialist
Great customer care is the best marketing, right? If you agree and are looking forward to helping customers get the most out of their software, let’s join forces.
At zapfloor, we are building a strong Customer Success Team to accelerate our global growth.
Who you are
Just like us, you’ll put customers first. Customer care is the foundation of the success of zapfloor. You love to help people with the technical aspects of a tool, but also with in-depth structural guidance to make the most out of our software. You have consulting skills and you are driven to find the perfect solution for our customers. You want to get to know our French speaking customers.
What will you do
As part of our customer success team, you will onboard customers and when they are up and running, you will be able to support them during their journey. You are responsible for helping our customers get the most out of zapfloor.
You will be a great fit if you:
- Are confident with technology and have an endless love for finding the best solution to help the customer
- Are fluent in French and English (Dutch is a plus)
- Have outstanding problem-solving skills and are able to think outside of the box to find the right solutions for our customers
- Are motivated to increase customer lifetime value
- Are driven by helping customers achieve their business outcomes through the use of our platform
- Are able to keep an overview of the workload and have project management skills
- Can help us build an outstanding product knowledge database and keep it up-to-date
- Can multitask and work effectively in a high-pressure environment
Perks & Benefits
A competitive salary
Work out of the coolest offices
A nice holiday plan
Choose your favorite zapfloor enabled devices (laptop, phone, etc.)
Conferences across the world
In office games: kicker table, cards against humanity or other suggestions?
Friday drinks, team events & much more fun
About zapfloor: build the platform of the future with us
Zapfloor is changing the way people manage their offices. Zapfloor is one of the leading workspace management platforms for coworking spaces and office buildings across Europe. Whether it’s about booking a meeting room, announcing a visitor, or creating an invoice, we build technology to give people what they need, when they need it.
For the people who work with zapfloor, our app represents a flexible new way to work in the office of the future. We manage the full office trajectory, from an empty office with a lead, to an invoice sent and paid, and everything in between.
Zapfloor is committed to building a team with thriving team members. We welcome them, support them and launch them into new heights. We love to work with people that work hard, are eager to learn and develop themselves on a technical, professional and personal level.
Our team shares an upbeat and positive attitude where every idea is welcome.
We challenge the status quo, empower each other to improve and see challenges as opportunities to grow and learn from.
Take risks, be creative and have big ideas. The opportunities are in front of us, they’re massive and will require big & bold thinking.
Don’t spend time writing a motivation letter, just send us a mail with work that you’re proud of and we’ll meet each other! Interested? Apply by sending an email to email@example.com